tk990 Privacy Policy

1. Introduction

tk990 ("we", "our", or "platform") takes your privacy very seriously. This privacy policy describes what kinds of information we collect about you when you use the tk990 website (https://tk990.cam), how we use and store that information, and what your rights are.

This policy applies to all tk990 services — including online casino games, sports betting, live casino, and any related technical services. By registering an account on tk990 or using our platform, you agree to the terms of this privacy policy.

This policy has been prepared in accordance with applicable laws and regulations of Bangladesh and follows international best practices for data protection.

2. What Information We Collect

tk990 collects various types of information to operate its services properly and provide users with the best experience. The information collected can be grouped into the following categories:

2.1 Registration and Identity Information

Information you provide when creating an account:

• Full name
• Email address
• Date of birth (for age verification)
• National ID card or passport details (required for KYC verification)
• Residential address
• Mobile number

2.2 Financial and Transaction Information

Information collected during deposit or withdrawal processes:

• Payment method details (bKash, Nagad, Rocket, Upay, bank account number)
• Transaction history and amounts
• Banking information (where applicable)

2.3 User Activity and Gaming Information

Information automatically recorded while using the platform:

• Gaming history and betting records
• Login time, session duration, and device information
• IP address and geographic location (approximate)
• Browser type and operating system
• Navigation patterns within the site

2.4 Communication Information

Information provided when contacting us:

• Live chat conversation records
• Email communication history
• Documents related to complaints and support requests

3. Purpose of Using Information

tk990 uses the information collected for the following purposes:

3.1 Account and Service Management

• Creating, verifying, and managing your account
• Processing deposits, withdrawals, and transactions
• Providing bonuses and promotional offers
• Ensuring uninterrupted access to gaming services

3.2 Legal and Regulatory Obligations

• Complying with Anti-Money Laundering (AML) requirements
• Verifying your identity (KYC)
• Preventing fraud and illegal activity
• Enforcing responsible gaming policies and restricting access to users under 21

3.3 Service Improvement and Personalisation

• Displaying games and offers based on your preferences
• Improving platform performance and usability
• Providing support in Bengali for Bangladeshi users

3.4 Communication

• Sending important account-related notifications
• Responding to your requests or complaints
• Sending promotional communications with your consent

4. Information Storage and Security

tk990 uses industry-standard security technologies and practices to protect your personal information.

4.1 Technical Security Measures

• SSL/TLS Encryption: All information transferred between your browser and our servers is transmitted in encrypted form.
• Encrypted Database: All sensitive information stored is kept encrypted.
• Firewall and Intrusion Detection: Continuous network security monitoring is in place.
• Two-Factor Authentication (2FA): An additional layer of protection is provided to secure user accounts.

4.2 Retention Period

Your information is retained only for as long as necessary to fulfil the purpose for which it was collected or to comply with legal obligations. Even after an account is closed, certain information may be retained for a defined period for legal and regulatory reasons.

4.3 Staff Access

Only staff members who require access to your information for their work will be permitted to access it. All staff are trained on privacy matters and are contractually bound to comply with data protection terms.

5. Sharing Information with Third Parties

tk990 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

We work with trusted partners for services such as payment processing (bKash, Nagad, Rocket, Upay, and banking partners), identity verification, and technical support. These partners are given access only to the information necessary to complete their work and are bound by confidentiality agreements.

5.2 Legal Obligations

tk990 may be required to disclose relevant information to comply with court orders, government directives, or applicable law.

5.3 Fraud Prevention

Information may be shared with authorities to prevent or investigate fraud, money laundering, or other illegal activity.

5.4 Business Restructuring

In the event of a business merger or acquisition, user information may be transferred, but the terms of this policy will continue to apply.

6. Cookies and Tracking Technologies

tk990 uses cookies and similar tracking technologies to improve the user experience.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and for the basic functionality of the platform.
• Functionality Cookies: Remember your language preferences and settings.
• Analytics Cookies: Collect anonymous data to monitor and improve site usage.

6.2 Cookie Controls

You can control or disable cookies by changing your browser settings. Please note, however, that disabling essential cookies may affect some important platform functionality.

7. Your Rights

As a tk990 user, you have the following rights over your own personal information:

7.1 Right of Access

You may request at any time to know what information we hold about you and to receive a copy of it.

7.2 Right to Rectification

If your information is incorrect or incomplete, you may request that it be corrected.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted, though some information may need to be retained where legal obligations apply.

7.4 Right to Object to Processing

You may object at any time to your information being used for marketing purposes.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact our support team via live chat or email. We will respond to your request within a reasonable time.

8. Privacy of Minors

tk990 provides services only to individuals aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. Age is verified at the time of account registration and confirmed again during the KYC process.

If we find evidence that a user is below the required age, that account will be suspended immediately and the associated information will be deleted.

9. International Data Transfers

For technical and operational reasons, your information may be stored or processed on servers outside Bangladesh. For such data transfers, we ensure that:

• Adequate data protection measures are in place in the destination country.
• The receiving party is contractually bound to maintain standards equivalent to this privacy policy.
• Encryption technology is used during data transfer.

10. Changes to the Privacy Policy

tk990 may periodically update this privacy policy due to business changes, legal updates, or new technology. For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A notification will be displayed when you log in to the platform.
• The "Last Updated" date at the top of this page will change.

If you continue using tk990 after the updated policy is published, it will be considered your acceptance of the new policy's terms.

11. Contact & Complaint Resolution

If you have any questions, comments, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24 hours, 7 days a week (in Bengali)

We take every complaint seriously. Our privacy team will review your request as quickly as possible and take appropriate action.